Click here for an update of the
earthquake situation.
The physical and online stores are not able to operate due to the damage sustained in the earthquake. Our building has been red stickered and we can no longer operate from the current site anymore. We are currently in the process of looking at a new site to operate from.
In the short term, we are operating a limited service from our wholesale division "Service Foods Ltd" located at 220 Cumnor Tce, Woolston. Unfortunately we have a limited range of products from this premise, however we have the following products available:
RICE - 20KG, 5KG | OILS - 20LTR BOXES | FLOURS - ALLSORTED 1KG, CHAMPION BULK FLOURS | DRIED NUTS - 1KG PACKS | DRIED FRUIT - 1KG PACKS | SPICES - 1KG AND SMALLER PACKS | HERBS - 500G PACKS | FROZEN PRODUCTS - CROSSIANTS, BERRIES, GOOFY CAKES, ICE CREAM | SAUCES - THAI AND CHINESE - LTD RANGE | PASTES - INDIAN AND THAI - LTD RANGE | CANNED PRODUCTS - FRUITS/VEGES | CHILLED PRODUCTS - (YOGURT 1KG, 4KG, 10KG), BUTTER, GHEE 500G, GARLIC/GINGER PASTES
If you require any of the following products or would like to request various other products not listed then please email us on shop@asianfoodwarehouse.co.nz or call us on the wholesale division's number (03 3899909) and request to speak to someone from Asian Food Warehouse.
We will pack the order for you as the public is not allowed to enter the warehouse. You can pick your order up or we can ship it out to you for $5/25kg within Christchurch. Cash and credit cards accepted only.
NB: please be aware that the prices indicated on the website are no longer valid and we can confirm these on the phone or via email.
Thank you for your understanding during these testing times.
Kind Regards
The Management Team
Asian Food Warehouse
Online Shopping Terms & Conditions
1. GENERAL
| 1.1 | The use of Asian Food online is subject to the terms and conditions set out Your access to, and use of, Asian Food Online Shopping is subject to the following terms and conditions. By using Asian Food Online Shopping you signify that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Any order placed through the Asian Food website represents a full legal purchase and in no context will Asian Food Online take responsibility for misrepresented orders. |
| 1.2 | Suspension or termination Asian Food Online may at any time refuse, suspend or terminate a customer(s) from using the services provided by Asian Food Online for whatever reason. |
| 1.3 | Customer liable for every purchase Asian Food Online takes no responsibility for any misrepresented purchases. |
| 1.4 | Security of customer information Asian food online takes all reasonable care to prevent any unauthorised purchase off its website. However no member of the Asian Food Group takes liability for any direct or indirect losses whatsoever if any third party gets access to the information. |
| 1.5 | Customer information Asian food online takes no responsibility for any incorrect customer information detail entered by the customer on the website during the process of ordering products. If for any circumstances the information is incorrect or false, the customer will be responsible for any unforeseen circumstances that arise and will incur the costs of such circumstances. |
| 1.6 | Site content information Asian Food online has taken all due care in providing information that is free from error, however no member of the Asian Food Group takes responsibility or liability for any error in, or omission from the information provided on the Asian Food website. |
| 1.7 | Limitations Asian food online cannot/may not be used for:
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2. PRICE
| 2.1 | Price Changes The customers will only pay what is charged out as per the order date. Asian Food Online will not make any adjustments if the price of a product increases or decreases between the time the order is placed and the time the order is delivered. However, if there are errors in the pricing displayed on the website, then Asian Food reserves the right to refuse the order or change the price accordingly. |
| 2.2 | Goods and service tax The prices on this website are all inclusive of GST(Goods and Service Tax). |
| 2.3 | All Prices and totals quoted in New Zealand dollars All prices and totals are quoted in New Zealand dollars ($NZ). |
| 2.4 | Variations to prices charged The customer will be notified of any price changes that may occur during the processing of their order; this could include any changes in freight, handling costs or any other unforeseen circumstances. |
| 2.5 | Additions to the order If the customer decides to add to their existing order, they must place a new order through the system and contact customer services. |
3. PRODUCTS
| 3.1 | Product availability Asian Food Online will make every effort to fulfill all orders in full, however at times the product(s) may not be available due to stock outages, supplier out of stocks or any unforeseen circumstances. Any member of the Asian Food Group will be not be liable to any person(s) if orders are not fulfilled. Asian Food Online reserves the right to limit the number of products or limit the quantity of any individual product item that a customer may order. If an order is 90% fulfilled then we will send out the order once it is confirmed by the customer. Shipping and invoice charges will be adjusted and the customer will receive a credit or refund. |
| 3.2 | Featured products and specials Featured products or specials are only available while stocks last. |
| 3.3 | Product substitution Asian Food Online will substitute products only if it gets prior approval from the customer. This means that if a product is not available a customer service representative will contact the customer and arrange a suitable substitution. |
| 3.4 | Product quality If a customer believes that a product is not up to their standard or has been damaged in transit or any other form of damage they may return it at their own expense to the distribution centre. If the product has been deemed to be damaged (which is done on a case to case basis), then a full credit will be issued and a return of the shipping costs will be issued. |
4. PAYMENTS
| 4.1 | Payment options Asian Food Online only accepts:
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| 4.2 | Payment by credit card Asian Food Online will not accept a credit card that is rejected by its financial institution and will contact the customer if this occurs to arrange an alternative payment. Orders will not be released until payment has been cleared |
| 4.3 | Other adjustments Asian Food Online may need to adjust the invoice total if necessary; if the customer has been invoiced incorrectly then Asian Food Online will be paid the difference or will pay the difference according to the correct invoice. |
5. DELIVERY
| 5.1 | Delivery addresses Asian Food Online can only deliver to residential or commercial addresses. PO Box addresses will be declined and the customer will be contacted to arrange an alternative address. Rural addresses will incur an additional charge due to freight costs. This will be added on to the total shipping costs when you select the right shipping region that relates to you. |
| 5.2 | Delivery and liability Asian Food Online will only deliver the orders to the delivery point stated by the customer. This means that any point beyond the delivery point(front door of premises) will not be within the jurisdiction of Asian Food Online and any damage that occurs to the customer beyond this point has to be settled with the 3rd party directly (i.e.: Courier company). Asian Food Online assumes that the delivery point is the correct delivery point and the person(s) who accepts the delivery are authorised to do so on behalf of the customer. |
| 5.3 | Delays to delivery Asian Food Online will at all times try to get the customers order processed and delivered in a reasonable amount of time. However, in some circumstances this cannot always be met. Asian Food Online will not be liable for any delay of the order; however, Asian Food Online may at its discretion arrange alternative delivery of the order. |
| 5.4 | Incorrect or undelivered products At times by mistake a product delivered may not correspond with your purchase order or invoice. If this occurs the customer may:
If the customer selects option b) then the customer must contact a customer service representative to ask for instructions and then return the product(s) to the depot(store address) at their own expense, at which time the freight costs may be returned. |
6. CHANGES TO ORDER
| 6.1 | Changes/cancellations of order If any customer wishes to cancel or change their order they must do this before Asian Food Online has commenced preparing the order. However, variations on the order can in some circumstances be made just before the order is dispatched from the depot. All cancelled orders may incur a penalty of $5.00. |
7. LIABILITY
| 7.1 | Product Liability Asian Food Online shall not be liable for any loss, damage or injury arising directly or indirectly from a non-compliant or defected product other than the cost of the product itself. |
| 7.2 | Indirect losses Asian Food Online shall not be liable for any indirect losses resulting from a customer�s use of or misuse of Asian Food Online and its respective services. |
8. SPECIAL PRODUCTS
| 8.1 | Alcohol If the customer orders any alcoholic products off the website they must be over the age of 18. If the customer does place an order for alcohol or alcohol related products they must warrant themselves as being over 18. |
9. Intellectual property and capital, Trade Marks
and Website Design
| 9.1 |
All intellectual property & capital, trade marks and website design remains the property of Asian Food Online, the Asian Food Group and the Balars group of companies. No person or company has the right to use any intellectual capital contained in the website unless they have the prior approval of the owners. |
| 9.2 |
No individual nor company can copy, use or recreate Asian Food Online�s contents, ideas, visuals, layouts or any other aspects of the websites front end or back end for their own use. |
| 9.3 |
If for any circumstances an individual or company has been found guilty of breaching these conditions that individual or company will be liable under the Copyright Act 1994 and risks prosecution for a criminal offence. |
10. PRIVATE POLICY
| 10.1 | Collection of information The customer authorises that all information collected from the customer on behalf of Asian Food Online is to be used in the following way:
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| 10.2 | Information held by Asian Food Online Asian Food Online retains all information collected on customers until which time the customer requests the removal of that information. |
| 10.3 | Safe storage of personal information Asian Food Online will take every step possible to ensure that personal information is well protected. This will be achieved by using the most up to date systems and procedures to store customer information. However, no member of Asian Food Online or Asian Food Group shall be liable for any breach of security to/by any 3rd party |
11. LINKS TO OTHER WEBSITES
| 11.1 | Convenience only Asian Food Online provides links only for the benefit and convenience of the customer. Asian Food Online does not act as a guarantee or endorsement for the linked website. |
12. CHANGES IN TERMS AND CONDITIONS
| 12.1 |
At any time Asian Food Online reserves the right to change the terms and conditions as it sees fit. Therefore for any changes that may affect you it is recommended that you keep reading these terms and conditions periodically. |
