Online Shopping FAQ
Asian Food Warehouse
Q: Who are we?
A: We are the largest known ethnic food retailer of its kind in New Zealand. We pride ourselves on offering a wide assortment of products from a range of countries at competitive prices. Our buying power in terms of importing means that we cut out the middle man and offer our customer the best possible price along with the best selection of products.
Q: Why shop at www.asianfoodwarehouse.co.nz?
A: We receive regular requests for products from around New Zealand. Our online store has been created to meet those ever growing demands, allowing you to purchase authentic and rare products delivered right to your doorstep.
Shopping
Q: Do I need to register?
A: No, you can start shopping straight away and only need to fill in your details when you proceed to the next step in your shopping cart.
Q: How do I find the products I want?
A: There are two ways of doing this:
- Click on the left hand subcategories on the home page
- Click on the “Online Shopping” Tab at the top of the home page and then click on either search by “Categories” or “Countries”
Q: Can I search for specific products?
A: Yes, you can. On the top left side of each page there is a search function field where you can search for specific products.
Q: Can I buy in bulk?
A: Yes you can. If you give us an email through our contacts form then we can get back to you with some quotes on bulk quantities or bulk purchases on other products that are not available through the site.
Order
Q: What happens to my order once it is placed?
A: Once your order is placed one of our customer service representatives will go through the order. They will check if there are any products in your order that we cannot get in stock for whatever reason or if there is some other problem with your order. They will then get in contact with you regarding that product. Once the order is finalised then it will be shipped out accordingly.
Q: What does the “allow substitutions” button on the order form mean?
A: The “allow substitution” button means that if a certain product is out of stock, then we will substitute that product for a similar product worth the same or higher value. If your order needs a substitution then we will contact and inform you regarding this.
Q: What happens if I’ve already paid for my order and the product becomes out of stock?
A: We will automatically give you a refund for the product and the freight fee that related to that product, or we can arrange a substitute. If you are paying by cheque or direct debit then we will confirm the order before we ask you to pay.
Payment
Q: What credit cards are accepted?
A: Visa and MasterCard.
Q: Can I pay by direct bank transfer?
A: Yes, you can. We will send you the banking details once your order is confirmed.
Q: Can I pay by cheque?
A: Yes, you can. However, it will take extra days to process your order and once the cheque is cleared your order will be processed.
Products
Q: Why do you not offer all the products available in your store?
A: Due to the volatility of the international food market receiving the same products all the time is often difficult due to various reasons, so we offer only the products that we feel we can supply on time.
Q: Why do you not offer any of your various chilled and frozen products?
A: We are looking at ways to offer both these varieties of goods. However, the problem is that mixing dry goods along with chilled and frozen goods creates an obstacle due to freight constraints.
However, if you wish to buy any of these goods please email us and we can arrange it accordingly for you.
